We ordered 200 pcs. 2025-05-19, and when asking for time of delivery, we were informed it would be delivered in 16 days. On 05-28 we asked when we would receive the order. It turned out that the order had not been sent yet, but that we would receive it in abnout 7 days. On 06-03 we received tracking number.DHL:CM520964223D,. but DHL informed us that thed had not received anything.. The supplier then informed us "Let me explain why this is happening, this is for air freight. Until the plane arrives. Then DHL company will start shipping the goods and provide tracking information!" However, DHL still had not redeived anything. We asked for proof of handling over to DHL and received a print of an invoice and the explanation "The plane needs to arrive at the local destination. DHL will receive it and then there will be a tracking update". 06-11 we asked again for a receipt without succes.
We paid for DHL Express but it was sent by using post, so we received it on 16 June and not 4 June!